Last updated November 4, 2026
For orders that include curtains and fittings, use this page to request an exchange, start a return or report delivery damage.
When you can request a return
You may request a return within 30 days of receiving your order. To qualify for a change-of-mind return, items must be unused, unwashed, undamaged and in their original condition, with original packaging, accessories and labels. Proof of purchase is required. Products that arrive defective, damaged or incorrect are handled under the section below.
For curtains and fittings, check that tiebacks, hooks and all panels included in the listing are included. This checklist helps avoid missing pieces and does not add a separate exclusion.
Damage, defects and incorrect items
Inspect your order on arrival and contact us promptly if there is a problem. Keep the item and packaging while we review the issue. This policy does not limit rights that apply under consumer protection law.
If you see torn fabric, a damaged rod or a missing panel, include the item, package and label photos when practical. Share which item you expected if the wrong one was sent. Contact us for instructions before shipping anything back.
Before you send a parcel back
- Email [email protected] within 30 days of delivery with your order number, item name and reason for the return.
- For a damaged, defective or incorrect item, include photos of the item and packaging where available.
- Wait for our return instructions and confirmed return address before shipping. Do not send a return to the company contact address without authorization.
- Pack the item securely and use a trackable shipping service. Keep your proof of shipment.
Return postage and fees
For a change-of-mind return, the customer is responsible for return shipping costs. If we confirm that an item arrived damaged, defective or incorrect, we will arrange the appropriate return shipping at our cost or another suitable resolution. We do not charge a restocking fee. Original standard shipping is free.
Exchanges and order cancellations
Contact us to discuss an exchange; availability depends on the requested item and configuration. To request cancellation, contact us promptly. We cannot guarantee cancellation after fulfillment has begun; the return process may apply instead.
Inspection, refund and payment posting
We will notify you when the return has been received and inspected. Approved refunds are issued to the original payment method for the amount paid for the returned item. Your bank or payment provider may require additional processing time. If a return cannot be accepted, we will explain the reason. Contact us if you have questions about the status of a refund.
We can provide an update after inspection. The time for an approved refund to appear depends on the payment provider.
Return and refund support
Lunavexio7864 Bell Gate Rd, Coopersburg, PA, US 18036
[email protected]
+1 4849515734